Privacy Policy

1. Scope

This Privacy Policy describes how VerityVerse (“VerityVerse,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, interact with our store, communicate with us, or purchase our products. This policy is intended for a U.S.-based online store and is drafted for an ecommerce workflow that may involve payment processors, print-on-demand or framing partners, shipping carriers, and analytics or marketing tools.

By using the Site or placing an order, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable law.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with us. We may collect the following categories of information:

• Contact and order details, such as your name, email address, phone number, shipping address, billing address, and order history.
• Transaction and payment-related information, such as payment method details, payment status, fraud checks, and purchase records. Full payment card numbers are generally processed by our payment processors rather than stored directly by us.
• Account information, such as login credentials, saved preferences, wish lists, or customer service history if you create an account or interact with support.
• Customization or personalization information that you submit in connection with an order, such as names, dates, verse references, or special instructions.
• Device and usage information collected automatically, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, session information, and interactions with our Site, emails, or ads.
• Communications and submissions, such as messages you send to us, reviews, testimonials, survey responses, social media interactions, and attachments you provide when requesting support.

3. Sources of Personal Information

We collect personal information directly from you, automatically through cookies and similar technologies, from payment and fraud-prevention partners, from fulfillment and shipping providers, from advertising and analytics partners, and, in some cases, from social media platforms or publicly available sources when permitted by law.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

• To provide the Site, process orders, take payment, arrange fulfillment, ship products, communicate order updates, and provide customer service.
• To personalize products, validate order details, and carry out your instructions.
• To operate, maintain, improve, and secure our Site, including analytics, troubleshooting, testing, fraud prevention, abuse detection, and recordkeeping.
• To communicate with you about your account, orders, returns, policy updates, promotions, surveys, and marketing communications, consistent with your choices and applicable law.
• To comply with legal obligations, enforce our Terms of Use, protect our rights and property, and defend against claims or disputes.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the Site, remember preferences, keep items in your cart, understand user activity, measure the effectiveness of campaigns, prevent fraud, and support advertising or remarketing.

Depending on your location and applicable law, you may be shown a cookie banner or privacy choices tool. You can also control many cookies through your browser settings, device settings, or applicable opt-out tools, though some parts of the Site may not function properly if certain cookies are disabled.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, as reasonably necessary for the purposes described above:

• Ecommerce, hosting, and storefront providers.
• Payment processors, fraud screening partners, chargeback support providers, and financial institutions.
• Print, framing, manufacturing, and fulfillment providers that produce or ship made-to-order products on our behalf.
• Shipping carriers, logistics providers, customs brokers, and delivery partners.
• Customer support, email, SMS, analytics, marketing, advertising, and technology vendors.
• Professional advisors, auditors, insurers, law enforcement, regulators, courts, and other parties where disclosure is required or appropriate by law.
• A buyer, successor, or other party involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets.

7. Sales, Sharing, and Targeted Advertising

We do not sell personal information for money. However, certain disclosures involving cookies, pixels, analytics tools, or advertising partners may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. privacy laws. Where required by law, we will provide applicable notice and opt-out rights.

8. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing personal information, we may rely on one or more of the following: performance of a contract with you, our legitimate interests in operating and improving our business, your consent, and compliance with legal obligations.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, maintain records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods may vary based on the type of information and the reason it was collected.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Transfers

If you access the Site from outside the United States, your information may be transferred to, stored in, or processed in the United States and other countries where we or our service providers operate. Those jurisdictions may not provide the same level of data protection as your home jurisdiction.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have some or all of the following rights, subject to exceptions and verification requirements:

• The right to request access to the personal information we hold about you and information about how we process it.
• The right to request correction of inaccurate personal information.
• The right to request deletion of certain personal information.
• The right to receive a portable copy of certain information.
• The right to opt out of certain sales, sharing, targeted advertising, or profiling activities where those rights apply.
• The right to withdraw consent where processing is based on consent.
• The right to appeal the denial of a privacy request where applicable law provides that right.

13. How to Exercise Your Rights

To submit a privacy request, contact us at contact@verityverse.store or support@verityverse.store and describe your request with enough detail for us to review and verify it. We may need to verify your identity before completing a request. You may also designate an authorized agent where permitted by law.

14. Marketing Choices

You can opt out of marketing emails by using the unsubscribe link in the message or contacting us directly. If you receive SMS marketing from us, you can opt out by following the instructions in the message, such as replying STOP where applicable. Even if you opt out of marketing, we may still send transactional or service-related communications.

15. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally valid consent. If you believe a child has provided personal information to us, contact us so that we can review and delete the information where appropriate.

16. Third-Party Sites and Services

Our Site may link to websites, social media services, apps, or other third-party services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy notices before interacting with them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on the Site and update the effective date. Your continued use of the Site after an updated policy is posted is subject to the revised policy, to the extent permitted by law.

18. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact VerityVerse at support@verityverse.store or contact@verityverse.store.